Terms of service

WinCustomersBack is a subscription service that automates reactivation outreach to a business's own past customers.

Acceptable use

You may only upload customers who have done business with you and whom you are permitted to contact. Purchased, rented, or scraped lists are prohibited. Every message identifies your business and includes an unsubscribe option. We may pause automation that shows signs of abuse, such as high bounce or complaint rates.

Plans and billing

Plans are billed monthly or annually in advance. There are no setup fees and no percentage of recovered revenue. You can upgrade, downgrade, or cancel yourself at any time; cancellations take effect at the end of the paid period. If SMS is enabled, texts are billed at the disclosed per-segment rate on your next invoice, never above the monthly SMS cap you set.

Usage limits

Each plan includes a number of reactivation contacts per billing month. When the limit is reached, additional eligible customers wait until the next period or until you upgrade. There are no automatic overage charges.

Your responsibilities for messages

You are responsible for having any consent the law requires before customers are contacted, especially for text messages: texts are only sent after you confirm you have permission to text your customers, and never to a customer who has replied STOP or been marked as opted out. WinCustomersBack adds your business identity, an unsubscribe link to every email, and STOP handling to every text, and it enforces opt-outs automatically, but it does not provide legal advice.

Results and reporting

We do not guarantee any number of returning customers or amount of revenue. Recovered revenue is reported only from purchases recorded by a connected integration or the API (labeled verified) or entered by your team (labeled manual). It is never estimated.

Contact

support@wincustomersback.com

Have these terms reviewed by your counsel before launch.