Privacy

WinCustomersBack.com helps businesses contact their own past customers. Businesses upload or connect their customer records; we process those records only to identify inactive customers, send the reactivation messages the business configures, stop outreach when customers return, and report results.

What we store

Account information for business users (name, email, hashed password), business profile details, and the customer records a business provides: names, contact details, activity dates, purchase values, tags, consent and opt-out status. We also store the messages sent and their delivery events.

How customer records are used

Customer records belong to the business that uploaded them. We never sell them, never use them for any other business, and never message a contact who has unsubscribed or been suppressed.

Retention and deletion

Businesses can export their data or delete their account at any time from Help & account. Deletion permanently erases customer data after a 14-day grace period. Billing and audit records are retained where the law requires it.

Service providers

We use a small number of providers to run the service: Stripe for subscription billing (card details go directly to Stripe and never touch our servers), Resend for email delivery, and our hosting and database provider. If a business turns them on, Twilio delivers text messages, Postmark receives customer email replies, and Square syncs customers and payments. Each provider receives only what it needs to do its job.

Cookies

We use only the cookies needed to keep you signed in, protect forms against forgery, and show one-time notices. We do not use advertising or cross-site tracking cookies. Reactivation emails may report when a message is opened so a business can see results.

Contact

Questions: support@wincustomersback.com.

This page describes how the product works. It is not a substitute for your own legal review.